Food For Thought: The Chocolate Room Muscat-Revisited

Monday, June 9, 2014

The Chocolate Room Muscat-Revisited

Any good restaurant is definitely about more than the food. It has to have a total package, of which the front house service, the customer care and the efficiency of response to feedback rate very high on my list.In that context, some of you may recall my blog post on my first visit to The Chocolate Room Muscat a couple of months ago. While I had loved almost everything about the place, this is what I had to say about the coffee on that day.

"The presentation looked great and must add, the tart tasted good too. However, call me fussy, but the coffee was another story. It wasn't anything like the Latte I'd been expecting. Of course, this wasn't my regular brand but to me the coffee tasted overly sweet( in my book, sugar is never mixed in the cup before bringing to the customer). It also tasted nothing like coffee.

So when Vic came around to ask me if everything was OK, I promptly pointed that out. That was when I learnt that it was actually a Belgian chocolate concoction and that all their coffees have an element of that flavour. Must admit, I wish I'd known that earlier......."

Shortly after the blog post came up , I was pleasantly surprised to receive an e mail from Jergen Enriquez, The Operations Manager at the Chocolate Room.

"Thanks for visiting our cafe & trying out our menu! It was a pleasure to serve you and we look forward to do so again in the near future! :)

We are also thankful that you spared some time to give us your honest feedback which is very valuable for us.

It is great to know that you loved our ambience, food & service - we assure you that the standards will be maintained at all times.

We noted your comments on your blog. We will assure that our staff will educate our guest when it comes to our products in our menu before taking the final order.

I would like to know if it is possible to meet you or contact you so I can discuss our whole products and our specialty coffees available in our cafe

Chocolaty Regards

I thought that it was an extremely positive response to my comment and I found myself looking forward to my next visit to The Chocolate Room. As it happened that took quite a while but let me say it was well worth the wait!

Last evening I found myself back there with a group of friends to cclebrate the birthdays of three of the ladies and this time Jergen was there to take us through the story of coffee in general as well as the Chocolate Room coffees in particular.

Jergen talks to us about Coffee

If I told you all that we learnt about coffee from Jergen, I think I would need a couple of pages, so I will come straight to the point and show you what we ordered.

Cappuccinos and latte -good old fashioned coffee which tasted even better than it looked

It was just past 6 pm and we decided to order a range of coffees, crepes and open sandwiches followed by a chocolate dessert and at the end of it were delighted with our choice. With the smiling Jojo to serve us and obligingly click photographs we enjoyed ourselves thoroughly for a couple of hours at the Chocolate Room.

Would we go back there again? The answer - a unanimous Yes!

You see we haven't even gone through a thirtieth of the wide ranging Chocolate Room Menu...